When you make a purchase at davidacashmere.com you accept our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more information than necessary to process your order. We will never sell or disclose your information to any third party without a legal basis.
Da-Vida AB is responsible for the processing of the personal data that you have provided to us as a customer. Your personal information is processed by us to be able to handle your order, as well as the times when you have wanted newsletters or promotional offers - to be able to adapt the marketing to your individual needs.
Below is a summary of how we, in accordance with the Data Protection Regulation (GDPR), store and process your data.
What is personal data?
Personal data is any information that can be directly or indirectly attributed to an individual.
What information do we save?
In order to handle your order and answer questions related to your order (customer service) we store your first and last name, address, telephone number, e-mail address, IP address, and purchase history.
Your information is stored as long as we have a legal basis to process your information, for example, to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.
According to the law of electronic information, visitors to a website for information purposes must receive information that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various features. You can set your browser to automatically deny cookies.
In connection with a purchase, your personal information is processed to complete the agreement with you. Marketing, promotions, and similar mailings are done with your consent.
What information is shared and for what purpose?
When making purchases, information is shared with our payment provider. What is stored are first name, last name, address, e-mail address, and telephone number. If you choose to pay by invoice, the social security number is also saved by the payment provider. The information is stored in order to carry out the purchase and to protect the parties against fraud. The payment provider we use is Klarna.
In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is the first name, last name, and address information for delivery. The e-mail address and/or mobile number may also be shared with the shipping company for notification. The shipping companies we work with vary by country.
If you have chosen to subscribe to our newsletter, your first name, last name and e-mail address will be shared with our newsletter provider, MailChimp. This is to keep you updated with information and offers for marketing purposes.
If you choose to contact our customer service at firstname.lastname@example.org, your given name, e-mail address, and IP address are stored. We use InterCom in our communication with you when you contact our customer service.
We send out 1-2 text messages a year. When you shop at davidacashmere.com, your telephone number is saved on your customer card. If you do not want to receive an SMS, please contact email@example.com and we will delete you from this mailing. You always have the possibility to deregister directly in the text message.
Right of access
You have the right to receive extracts of all information available about you with us. Extracts are delivered electronically in a readable format.
Right to rectification
You have the right to ask us to update incorrect information or supplement information that is incomplete.
The right to be forgotten
You can request deletion of your personal data at any time. There are few exceptions to the right to deletion, such as if it is to be retained because we must fulfill a legal obligation (for example according to the Accounting Act).
Responsible for data protection
Da-Vida AB is responsible for storing and processing personal data in the webshop and ensures that the rules are followed.
Changes to the General Terms and Conditions
We reserve the right to make changes to the Terms at any time. Changes to the Terms will be posted online on the website. The changed terms are considered accepted in connection with orders or visits to the website.
Dispute and choice of law
In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Advertising Complaints Board, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission's dispute settlement platform, see http://ec.europa.eu/consumers/odr. In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body. Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.